Customer Success Manager
Remote — US · Full-time
Own the relationship from signed contract through remediation, monitoring and renewal — including the customers who arrive holding a demand letter.
What you'll do
- Run onboarding and scoping calls with DTC brands
- Translate technical findings into business risk and next steps
- Coordinate urgent lawsuit-response engagements across the team
- Own retention, expansion and reference relationships
What we're looking for
- 3+ years customer success or account management in B2B SaaS or services
- Able to hold a credible technical conversation about accessibility
- Calm under pressure — some of these conversations start badly
Apply
Send your CV and a short note on why this role interests you to info@accessrank.ai. Mention the role title so it reaches the right inbox.